At HomeCo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our household management platform. We believe in transparency and want you to understand exactly how we handle your data.
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Information We Collect
We collect the information needed to provide, maintain and support HomeCo:
Account Information
- Name and email address
- Profile picture (optional)
- Phone number (optional, for notifications)
- Authentication information used to create and secure your account
Household Data
- Household name and member list
- Tasks, assignments, and completion history
- Expenses and bill splits
- Optional external payment profile details, such as provider name, payment handle or reusable payment link
- Expense-settlement status and history, including status times and dispute reasons where provided
- Shopping lists and items
- Announcements and messages
HomeCo records this information but does not move or receive reimbursement funds between household members.
Usage Data
- Device type and operating system
- Website interactions collected through Google Analytics
- App navigation and feature events collected through Vexo when app analytics is enabled
- Your HomeCo user ID and email address linked to Vexo analytics when you are signed in and app analytics is enabled
- Error messages, stack information and other diagnostic events sent to Vexo when app analytics is enabled
- Login times and session duration
Membership and Purchase Information
- Membership product, billing period, store and entitlement status
- Purchase, renewal and expiry dates
- Store transaction or receipt identifiers and the RevenueCat app user identifier linked to your HomeCo account
- Refund, cancellation and billing-status events supplied by Apple, Google or RevenueCat
- Your selected plan and the status and end date of any server-provided no-card trial
Apple or Google processes your payment. HomeCo and RevenueCat do not receive or store your full card number, security code or other full payment-card details. HomeCo's no-card trial is granted directly by HomeCo and is not a store purchase or introductory offer.
Student Verification Information
- Your university email address
- A one-time verification token and the link's expiry time
- Verification-message send time, verification status and verification or Student-expiry dates
We use this information to verify Student eligibility, provide one year of free Student eligibility and protect the verification process from abuse.
How We Use Your Information
We use your information to:
- Provide our service: Create your account, manage your household, and sync data across devices
- Send notifications: Remind you about tasks, alert you to new expenses, and keep you informed
- Improve HomeCo: Understand how people use the app to make it better
- Communicate with you: Respond to support requests and send important updates
- Ensure security: Detect and prevent fraud, abuse, and security issues
- Manage trials and memberships: Record your no-card trial, confirm purchases, maintain entitlements and respond to subscription, cancellation and refund events
- Verify Students: Send verification messages and determine whether Student access is active
Purpose limitation: We use personal data for the purposes described in this policy. Household content is not used to serve targeted advertising in HomeCo. Website analytics and the service providers that process data for us are described below.
Data Security
We use technical and organisational safeguards appropriate to the service, including:
- Data in transit: Supported HomeCo clients and services use HTTPS/TLS when transmitting data
- Provider infrastructure: We rely on cloud, authentication, messaging and subscription providers and their security controls
- Access controls: We use account and home membership checks to limit access to household content
- Operational access: Authorised personnel and service providers may process data when needed to operate, support, secure or comply with legal obligations for the service
No method of transmission or storage is completely secure. Use a strong, unique password, protect access to your device and keep your operating system and HomeCo app updated.
Third-Party Services
We use third-party services to operate HomeCo:
Cloud Hosting
Cloud and authentication providers host account and household data and apply their own infrastructure and security controls.
Website Analytics
We use Google Analytics on the website to receive device, browser and interaction information under our analytics configuration.
App Analytics
When enabled in a production app build, Vexo receives navigation and custom feature events, device platform, your HomeCo user ID and email address while signed in, and diagnostic events such as error messages and stack information. We use this information to understand app use and investigate operational problems.
Push Notifications
We use Firebase Cloud Messaging and Apple Push Notification service to send you alerts.
App Stores and RevenueCat
Apple App Store or Google Play processes paid memberships. RevenueCat receives and organises store-provided purchase and entitlement metadata so HomeCo can determine whether Housemate or Whole Home access is active. This can include a HomeCo-linked app user identifier, product and store, transaction or receipt identifiers, purchase and expiry dates, entitlement status and refund or cancellation events. HomeCo does not receive your full payment-card details.
Student Verification Email
We use Resend to deliver Student verification messages. Resend processes the university email address, message content and technical delivery data needed to send those emails. HomeCo records whether a verification message was sent, but does not currently ingest Resend bounce or complaint events.
These providers process the categories of data described above according to the feature you use and their role in providing the service. Their own privacy terms also apply to their processing.
Your Privacy Rights
Depending on where you live, applicable law may give you rights such as:
- Access: Request access to personal data we hold about you, subject to applicable exceptions
- Correction: Update or correct your personal information
- Deletion: Request deletion of your account and identifying account data as described below
- Portability: Request a portable copy where applicable law provides that right; HomeCo does not currently offer an in-app data-export feature
- Opt-out: Unsubscribe from marketing communications (you'll still receive essential service updates)
- Restriction or objection: Ask us to restrict or stop certain processing where applicable
To exercise any of these rights, email us at [email protected]. For account deletion, you can also follow the steps on our account-deletion page. We will respond within the period required by applicable law.
The rights available, verification required and any exceptions depend on your location and the applicable law. You may also have the right to complain to your local data-protection authority.
Data Retention
When you request account deletion in the app or through the verified support process described on our account-deletion page, HomeCo applies the following process:
- Active accounts: Account and household data is generally retained while needed to provide the service
- Immediate changes: When we accept the request, affected security audit records are immediately anonymized and any Whole Home coverage you sponsor is immediately released. Remaining members are re-evaluated using their own eligibility; sponsorship does not block deletion.
- Settlement records: Unconfirmed settlement attempts are deleted. If a household settlement was confirmed, only anonymous settlement state may remain so another member's settled debt does not reopen. It retains no payer, receiver, payment provider, payment handle, link, transaction reference or other identity connected with you.
- Shared records: Records shared with a household may be deleted or dissociated from your account, depending on what is needed to preserve the remaining household's records and balances. They are not necessarily all retained or all anonymized.
- Store billing: Deleting your HomeCo account does not cancel an Apple App Store or Google Play subscription. Store cancellation is a separate action; you must cancel through Apple or Google if you want to prevent future store renewals.
- Access, provider cleanup and final removal: Normal HomeCo data access is blocked as soon as we accept the request. Cleanup requests to service providers may process or retry before final account identity removal. After provider cleanup finishes, we remove the remaining authentication identity and identifying account data, and you are signed out. HomeCo does not provide an in-app completion confirmation because the authentication and deletion-status record is then deleted.
- Leaving a household without deleting your account: Leaving or being removed ends your access to that household but is separate from account deletion.
A payment or settlement status and an active Whole Home sponsorship do not prevent an account-deletion request. The limited confirmed settlement state described above is anonymous and exists only to keep the remaining household's balances settled.
Deleted identifying data may remain temporarily in encrypted backups or security and operational logs only for bounded legal, security or recovery retention. It is not accessible in the product and is deleted or overwritten on the normal retention schedule.
Children's Privacy
HomeCo is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover that we've collected information from a child under 13, we'll promptly delete it.
Users between 13 and 18 should get parental consent before using HomeCo. Parents or guardians who believe their child has provided us with personal information can contact us at [email protected].
Changes to This Policy
We may update this Privacy Policy from time to time. When we do:
- We'll update the "Last updated" date at the top of this page
- We'll notify you of significant changes via email or in-app notification
- For major changes, we may ask for your consent to continue
We encourage you to review this policy periodically. Continued use of HomeCo after changes means you accept the updated policy.
Contact Us
Questions about this Privacy Policy? We're here to help:
Privacy inquiries
[email protected]We respond to privacy requests within the period required by applicable law.
Thank you for trusting HomeCo with your household data. We're committed to protecting your privacy and being transparent about how we handle your information.
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